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Barracuda ArchiveOne

Why is PstPassword.exe detected as Trojan/Virus?

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007398

Scope: 

PST Enterprise, v3.1 or later


Answer:

PstPassword.exe is a tool that is used by the PST Enterprise Client to examine PST files and allow recovery of the password. This allows the PST Enterprise Client to successfully process the PST file, even if the PST file is password protected. PstPassword.exe does not modify the PST file in any way. Antivirus companies can sometimes go too far with their Trojan/Virus protection and in some cases they can sometimes classify legitimate software as a Trojan/Virus infection. This is the case in this instance: although this file can be reported as a trojan or virus, it can be used without risk, so it is safe to create an exception rule for it in your Antivirus application/policy. You should however make certain that the executable file is indeed the one extracted and installed by the PST Enterprise installer package.


If this file has been deleted by your antivirus software, you can request a replacement from Barracuda Support.