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Barracuda ArchiveOne

PST Processor fails to launch as unable to connect to PST Management webservice

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007429

Scope: 

ArchiveOne Enterprise, v6.5 or later

Answer:

SYMPTOMS

When running the PST Processor, you see that the AOnePolPstProc.exe process starts up briefly but the process immediately shuts down and terminates. Examining the PST processor log you see:

08 15:21:19 181489 PSTProc about to call configuration webservice at 'http://SERVER01/AOnePSTManagement/AOnePSTManagement.asmx' passing FQDN 'CL-WIN7x64.domain.com'

08 15:21:19 311692 Configuration website connnection failed, pause and retry

08 15:21:21 314529 PSTProc aborting due to not being able to connect to the given URL 'http://A1-2008r2-2/AOnePSTManagement/AOnePSTManagement.asmx' with error 0x80004005


08 15:21:21 315585 SOAP GetClientError:10 (see http://msdn.microsoft.com/en-us/library/37e2de9y(VS.80).aspx)

08 15:21:21 315834 SOAP GetStatusCode:403 (see http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html)

08 15:21:21 316072 SOAP m_soapErrCode:0 (see http://msdn.microsoft.com/en-us/library/h43eyf3y(VS.80).aspx)

08 15:21:21 316308 SOAP GetLastError:0 (0x0) (for values such as 12xxx see http://support.microsoft.com/kb/193625)

ROOT CAUSE

When the PST Processor starts up, it will attempt to connect to the webservice specified on the command line to download its configuration information. If the connection to the PST Management website fails, the PST Processor will terminate.

RESOLUTION

The URL and the returned HTTP error will be specified in the trace file in the SOAP URL and SOAP GetStatusCode lines, e.g.:


08 15:21:21 315585 SOAP GetClientError:10 (see http://msdn.microsoft.com/en-us/library/37e2de9y(VS.80).aspx)

08 15:21:21 315834 SOAP GetStatusCode:403 (see http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html)

1. Check the URL is correct.

1. The URL for the PST Management webservice is given on the PST Processor Configuration. In the ArchiveOne Admin console, right-click the Coupled PSTs/Uncoupled PSTs node and select 'PST Processor Configuration...'

2. The command to launch the PST Processor will be in the dialog, e.g. \\SERVER01\PSTProcessor\AOnePolPstProc.exe http://server01.domain.com/AOnePSTManagement/AOnePSTManagement.asmx

3. Check the URL in the log file matches the URL in the command. If not, you should update your login script/batch file/mechanism for deployment to include the correct URL.If the URL is correct, resolve the HTTP error

1. The HTTP status code is returned in the log file: e.g. GetStatusCode:403

2. HTTP 401: Unauthorized

1. The PST Management website should have Anonymous authentication enabled. If you are prompted to authenticate you should confirm that the authentication on the website is correctly set in IIS Manager. If you have a proxy server, you should confirm that you are bypassing any proxy authentication requests.HTTP 403: Forbidden

1. This implies you are trying to access a website that requires SSL without using HTTPS. If SSL is configured in IIS Manager for this website and you have a valid SSL certificate, then you should specify HTTPS on the URL. If you do not have a valid SSL certificate for this address, then you should remove the requirement for SSL from the website in IIS Manager.

1. HTTP 404: Not found

1. The website requested was not found on the server. You should confirm in IIS Manager on the server that the website is correctly configured and the content is in the specified location on disk.HTTP 503: Service Unavailable

1. The web service is not running on the web server. You should confirm in IIS Manager that the ArchiveOne application pool is running and the website is accessible on the local server.It may assist you to copy the URL into a web browser as you will be able to see any authentication prompts, page not found, or SSL certificate errors. The URL must be accessible without user intervention.