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Service failed to start when installing ArchiveOne File Agent (Error 1920)

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution #00007435

Scope: 

ArchiveOne for Files, all versions

Answer:

SYMPTOMS

When installing the ArchiveOne For Files File Agent on Windows Server 2008, you see the error:

Error 1920. Service 'ArchiveOne File Retrieval Service (AOneFileRetrievalService) failed to start. Verify that you have sufficient privileges to start system services.

You have confirmed you have sufficient administrative privileges to start services.

ROOT CAUSE

.NET Framework 3.5 SP1 is not installed on the server. This is a Feature in Windows Server 2008 and a prerequisite for ArchiveOne For Files (see [1]INFO: Installation prerequisites – ArchiveOne for Files)

RESOLUTION

From Server Manager, install the .NET Framework 3.5 SP1 Feature:

1. Open Server Manager.

2. Select the 'Features' node and then click 'Add Features'.

3. Tick the '.NET Framework 3.5.1 Features' and then click 'Install'.
Once the installation is complete, rerun the ArchiveOne For Files File Agent installer to confirm the service now starts successfully.