We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
Accept
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Campus Barracuda Campus

Back to Knowledgebase

The ArchiveOne Case Manager Service fails to star

  • Type: Knowledgebase
  • Date changed: 4 years ago
Solution #00007444

Scope: 

ArchiveOne Enterprise, v6.6 or earlier

Answer:

SYMPTOMS

The ArchiveOne Case Manager Service fails to start. When you attempt to start it manually, the service errors and fails to start.

ROOT CAUSE

If you do not have Advanced Discovery enabled in your license, the ArchiveOne Case Manager service is not permitted to run.

RESOLUTION

To check if your licence includes Advanced Discovery, follow: FAQ: How do I find out my license information?