We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda ArchiveOne

'No default mail client' error when running the PST processor

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution #00007451

Scope: 

ArchiveOne Enterprise, all versions

Answer:

SYMPTOMS

When running the PST processor on the client machine, you see the error:

"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client."

ROOT CAUSE

Either Outlook is not set as the default mail client or the Outlook registry key is corrupted.

RESOLUTION

To set Outlook as the default mail client, follow the Microsoft article:Change which programs Windows uses by default

If Outlook is set as the default mail client and the error persists, the Outlook registry may be corrupt. The following Microsoft article describes how to resolve this: "Either there is no default mail client or the current mail client cannot fulfill the messaging request" error message when you send e-mail from third-party program in Outlook