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How to create a policy to Unarchive a mailbox

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00007456


ArchiveOne Enterprise, all versions



You can create a policy to unarchive messages in a specified mailbox. The policy can be run against an entire mailbox, or against a specific folder or folder path within this mailbox. It cannot be run against specific messages, ie. you can not apply Message criteria to the unarchive policy; only Folder criteria. To unarchive a specific message, place this message in a named folder and create a Folder criteria against this specific folder name.


To create a policy to unarchive a mailbox:

  1. On the archive server, open the ArchiveOne Admin Console.
  2. Right-click on the 'Policies' node and select 'New Mailbox Policy'.
  3. Enter a suitable name for the Policy in the 'Policy name' box, e.g. 'Unarchive'.

If you wish to unarchive a specific folder in a mailbox:
  1. Click on the 'Search Criteria' button and then click the 'Folder' button.
  2. Add a Folder criteria, e.g. 'Folder Name is exactly "Unarchive Me", then click 'OK' and 'OK' again to close the Folder criteria.
  3. Click on the 'Where to Search' button and choose 'Selected mailboxes or dlists'.
  4. Choose the specific mailbox to unarchive from the list presented.
  5. Click 'Browse' and choose the require mailbox from the list of enabled mailboxes in the Mailbox Manager. 
  6. Click 'OK' and 'OK' again to save your selection.
  7. Click on the 'Actions' button, select 'Unarchive' from the drop down list of actions and click 'OK'.
  8. Click 'Done' to save the unarchive policy definition.

You can now run the unarchive policy you have created. Any archived messages found in the specified folder or mailbox will be replaced with a copy of the full message from the archive. Unarchiving a mailbox does not remove messages from the archive.

To confirm all items have been successfully unarchived and no message stubs remain in the mailbox, it is recommended you that run a report policy with the message criteria "message is a link is true". This will find any message stubs still present. If the unarchive of the mailbox is successful, then this report should find no matching items.