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Policy fails to run against a mailbox as it has been disabled from processing

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00007462


ArchiveOne Enterprise, all versions



You run a policy against a mailbox but it is not processed. In the Archive service logging, you see the following:

10 15:55:30 590972 @Ctrlef4 FEEPolicyFolderIterator::ProcessOneMailbox rejecting store '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Andrew Wilson': not 
configured for archive because not found in the mailbox manager or disabled for processing


The mailbox has been disabled for processing since it was added to the policy.


To enable a mailbox for processing:

1. In the ArchiveOne Admin console, select the Mailbox Manager node.

2. Right-click the required mailbox and select 'Enable Processing'.