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Policy fails to run against a mailbox as it has been disabled from processing

  • Type: Knowledgebase
  • Date changed: 4 years ago
Solution #00007462

Scope: 

ArchiveOne Enterprise, all versions

Answer:

SYMPTOMS

You run a policy against a mailbox but it is not processed. In the Archive service logging, you see the following:

10 15:55:30 590972 @Ctrlef4 FEEPolicyFolderIterator::ProcessOneMailbox rejecting store '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Andrew Wilson': not 
configured for archive because not found in the mailbox manager or disabled for processing

ROOT CAUSE

The mailbox has been disabled for processing since it was added to the policy.

RESOLUTION

To enable a mailbox for processing:

1. In the ArchiveOne Admin console, select the Mailbox Manager node.

2. Right-click the required mailbox and select 'Enable Processing'.