We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
Accept
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Campus Barracuda Campus

Back to Knowledgebase

Policy fails to run against a mailbox as it has been disabled from processing

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00007462

Scope: 

ArchiveOne Enterprise, all versions

Answer:

SYMPTOMS

You run a policy against a mailbox but it is not processed. In the Archive service logging, you see the following:

10 15:55:30 590972 @Ctrlef4 FEEPolicyFolderIterator::ProcessOneMailbox rejecting store '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Andrew Wilson': not 
configured for archive because not found in the mailbox manager or disabled for processing

ROOT CAUSE

The mailbox has been disabled for processing since it was added to the policy.

RESOLUTION

To enable a mailbox for processing:

1. In the ArchiveOne Admin console, select the Mailbox Manager node.

2. Right-click the required mailbox and select 'Enable Processing'.