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ArchiveOne licence is expired

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution #00007465

Scope: 

ArchiveOne Enterprise, all versions

Answer:

SYMPTOMS

When opening the admin console, you receive a warning that there is an issue with your licence key. In the ArchiveOne service tracing, you see:

10 16:30:00 576574 Launching Validate Licence Thread on startup

10 16:30:00 588782 BatchTimerInterval done minute tick, set to 60000, next time to run 16:31:00 on Thursday 10 September, 2015, thread ID = c7c

10 16:30:00 634267 SiteDnToOrgSite for DN '/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)' found org 'First Organization' site 'Exchange Administrative Group (FYDIBOHF23SPDLT)'

10 16:30:00 636018 SiteDnEx2KToOrgSite for DN 'CN=DC-08R2-EX2010,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft 
Exchange,CN=Services,CN=Configuration,DC=aktest2010,DC=com' found org 'First Organization' site 'Exchange Administrative Group (FYDIBOHF23SPDLT)'

10 16:30:00 642886 GenerateEvalLicence can't make licence - months current=236, previous licence=233

10 16:30:00 644755 GenerateEvalLicence can't make licence - months current=236, previous licence=233

10 16:30:00 646533 EnsureValidLicence:That license not right, try generating another

10 16:30:00 648274 GenerateEvalLicence can't make licence - months current=236, previous licence=233

10 16:30:00 650017 GenerateEvalLicence can't make licence - months current=236, previous licence=233

10 16:30:00 651793 EnsureValidLicence:Inappropriate license detected while making new eval key

10 16:30:00 662444 BatchTimerProc1 called EnsureValidLicence but licence check failed, MapiGood=1

ROOT CAUSE

Your licence key has expired. Evaluation licences are only valid for 30 days be default.

RESOLUTION

You should contact your Account Manager or the Sales team for assistance in renewing your licence.