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Barracuda ArchiveOne

How to manually register the Filter Services for ArchiveOne

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007477

Scope: 

ArchiveOne Enterprise, all versions

Answer:

OVERVIEW

Occasionally the Filter Services may not successfully register during the normal installation. This prevents ArchiveOne from being able to keyword index the body text of a message. The Filter services can be manually registered from the command line.

HOW TO STEPS

If the Filter Services are not listed in the Services Manager (services.msc)

1. On the Archive server, open a command prompt as an Administrator.

2. Navigate to: C:\Program Files (x86)\Common Files\Barracuda\FilterServices

3. For older versions than v7: C:\Program Files (x86)\Common Files\C2C Systems\FilterServicesRun the command:

FilterService2.exe /serviceIf running on a 64-bit OS, also run the command:

FilterServicex642.exe /service

The 'ArchiveOne FilterService2' and 'ArchiveOne FilterServicex642' (if 64-bit OS) should now be listed in the Windows Services Manager with Startup type set to Manual.

If the Filter Services are listed in Services Manager, but may not be registered properly

1. On the Archive server, open the Windows Services Manager (services.msc).

2. Stop the 'ArchiveOne FilterService2' and 'ArchiveOne FilterServicex642' services.

3. Close the Services Manager.

4. Open a command prompt as an Administrator.

5. Navigate to: C:\Program Files (x86)\Common Files\Barracuda\FilterServices

6. For older versions than v7: C:\Program Files (x86)\Common Files\C2C Systems\FilterServicesRun the command:FilterService2.exe /UnRegServerIf running on a 64-bit OS, also run the command:FilterServicex642.exe 

/UnRegServerOpen the Services Manager (services.msc) and verify that the ArchiveOne Filter Services are not listed. Close the Services Manager.In the command prompt run:

FilterService2.exe /serviceIf running on a 64-bit OS, also run the command:

FilterServicex642.exe /service

The 'ArchiveOne FilterService' and 'ArchiveOne FilterServicex64' (if 64-bit OS) should now be listed in the Windows Services Manager with Startup type set to Manual.