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Barracuda ArchiveOne

Unable to Publish the ArchiveOne Forms to the Organizational Forms Library

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007482

Scope: 

ArchiveOne Enterprise, all versions

Answer:

PROBLEM

You are unable to publish the ArchiveOne custom forms (which provide the 'A' icon for archived messages viewed in Outlook) to the Organizational Forms Library in Exchange 2007 or later.

SYMPTOMS

You are running the AOnePolicyManageForm.exe from a Windows workstation with Microsoft Outlook installed and are using a mail profile for an Exchange Administrator. However, the application returns an error indicating that it has failed to upload the C2C custom forms to the Organizational Forms Library.

ROOT CAUSE

Exchange versions 2007 or later do not come pre-configured with an Organizational Forms Library, thus it is necessary for the AOnePolicyManageForm.exe utility to create the library as well as uploading the required C2C custom forms. Various environment conditions, including permissions, may prevent the AOnePolicyManageForm.exe utility from fully completing this process successfully.

RESOLUTION

The AOnePolicyManageForm.exe utility can fail for a variety of reasons each requiring differing steps to overcome.

1. Rerun the AOnePolicyManageForm.exe utility.

2. Rather than choosing to publish to the Organizational Forms Library, select the option to publish the forms to the user's Personal Forms Library.

3. You will then receive a confirmation message that the forms have been successfully published. Click 'OK' to close this message.

4. Open Outlook and from the 'Tools' menu, select 'Options'.

5. Click 'Other' and select 'Advanced Options'.

6. Scroll down and click the 'Custom Forms' button.

7. Click the 'Manage Forms' button.

If you can see the Organization Forms on the left side of the Forms Manager window and the Personal Forms on the right, follow the below process:

1. Select all the ArchiveOne custom forms (named 'C2C Archive One...') listed in the right hand pane under Personal Forms.

2. Click the 'Copy' button.

3. All the selected forms should now be listed under the Organization Forms in the left hand pane.

4. Click 'Close' to close the Forms Manager.

5. Close and reopen Outlook to confirm the 'A' icon displays correctly against the archived emails.

If you can see the Organization Forms on the left side of the Forms Manager window and the Personal Forms on the right, but the 'Copy' button is greyed out then this indicates that the currently logged in user does not 
have sufficient permissions to write to the Organizational Forms Library. You will need to modify the permissions as follows:

1. In the Exchange Management Shell, run the command:

Add-PublicFolderClientPermission -Identity "\NON_IPM_SUBTREE\EFORMS REGISTRY\Organizational Forms Library" -User UserAccount -AccessRights Owner where UserAccount is the name of the domain user account which you are using to copy the custom forms within Outlook, and Organizational Forms Library is the name of the Organizational Forms Library.

2. Confirm the command has completed successfully.

3. Restart Outlook and confirm the 'Copy' button is now available for use.

If you can not see the Organization Forms on the left side of the Forms Manager window, then you will need to create the Organizational Forms Library in Exchange:

1. Follow Microsoft's instructions for manually creating the Organizational Forms Library.



2. Now go back to Outlook to confirm the Organization Forms are visible in the Forms Manager. You can now copy the C2C custom forms from the Personal Forms to Organization Forms as above