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Barracuda ArchiveOne

PRB: ArchiveOne Service fails to start after reinstalling on another server

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution #00007486

Scope: 

ArchiveOne Enterprise, all versions

Answer:

SYMPTOMS

If ArchiveOne Enterprise is uninstalled from one server and then reinstalled on a different server, the ArchiveOne service may fail to start with an event log error reporting: "Service failed to create PST Share".

ROOT CAUSE

When the System Configuration Wizard was run on the original installation, the Temporary Data directory (where to store server data on the local machine) was modified from the default location. This directory path is stored in the Add-ins shared folder. If you reinstall ArchiveOne on another server, it will continue reading the original Temporary Data directory location from this Add-ins share. This may point to a folder which now does not exist on the new archive server.

RESOLUTION

1. Browse to the Add-ins shared folder on the Configuration server. This is typically the archive server ([1]\\localhost\Add-ins) but may be stored on your Exchange server. If you are unsure which server is the designated configuration server, the servername is given in the following registry key:

For ArchiveOne Policy, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\AOnePolService\Parameters\FEEServer

For ArchiveOne Compliance, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\AOneCmplService\Parameters\FEEServer

2. If it is the Archive One Service which fails to start, open the AOnePol subfolder. If it is the Archive One Enterprise (Compliance) Service which fails to start, open the AOneCmpl subfolder.

3. Open the file "AFSettings.c2c" in Notepad.

4. Find the line starting "TemporaryDir=..." and delete this entire line. The service will now default to using a subdirectory of the service installation directory which by definition must exist on the local machine.

5. Save and close the file.
Now open the Windows Services console to start the Archive One Service or Archive One Enterprise (Compliance) Service again to confirm that this now starts successfully.