We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda ArchiveOne

ArchiveOne Search displays no folders if a user logs in with their email address

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00007550


ArchiveOne Enterprise, v6.5.1 or earlier


When a user logs in to the ArchiveOne Search website with their username, then the list of folders in the archive displays as expected. However when the same user uses their email address to log in, the login is successful but no folders are displayed.


An Active Directory (AD) query is performed to identify the user and determine which archived mailboxes they have access to. It is assumed that the login username is in the DOMAIN\USERNAME format. The AD query will fail if the username is in the form USERNAME@DOMAIN and thus no archived content is displayed, even though initial access has been granted.


Advise users to login using the format DOMAIN\USERNAME.


This is resolved in ArchiveOne v6.5.1.2852 or later. For advice and assistance in upgrading, please contact your Barracuda Support Representative.

Link to This Page: