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Barracuda Assistant
Overview Documentation

Overview

  • Last updated on

Barracuda Assistant is an AI chatbot that helps you every day by answering questions about Barracuda products and services.

Like all AIs, Barracuda Assistant may provide inaccurate or incomplete information. We recommend checking responses with the provided source material.

To get the most out of Barracuda Assistant, see Barracuda Assistant Best Practices.

For legal details, see the Barracuda Trust Center.

To open Barracuda Assistant

  • In the top right corner, click the Barracuda Assistant button AIBarracudaAssistant.png.

If you want to make the Barracuda Assistant part of the window wider or narrower, hover your cursor to the right of the scroll bar. When your cursor turns to a double line with two arrows, hold down the left mouse button and drag to the left to widen or to the right to narrow the Barracuda Assistant section.

To ask Barracuda Assistant a question

  1. Do one of the following:

    • Type a question in the Ask your question box.

    • Select one of the preset questions below the Ask your question box.

  2. Click the arrow AISubmit.png.

Barracuda Assistant is only tested in English.

To end a conversation and start a new one

The New Conversation button only appears when there is a conversation in progress. Your current conversation is closed and you can no longer access it.

  • Click the New Conversation button AINewConversation.png.

To close Barracuda Assistant

When you close Barracuda Assistant, your current conversation is preserved. The next time you open Barracuda Assistant, the conversation opens.

  • Click the Close button AIClose.png.

To delete your chat history

Deleting the chat history deletes the history of all conversations you’ve had with Barracuda Assistant so that Barracuda can’t access it anymore. Deleting the chat history doesn’t delete the chat in the current session.

  1. Click the More options buttonAIAbout.png, then click About.

  2. Click Delete chat history AIDeleteHistory.png .