Upgrade Firmware on a Local Control Appliance
Complete the following steps to upgrade the firmware on a Local Control appliance:
Log in to the Barracuda Backup Local Control web interface, and go to the System > Firmware page.
Click download the newest Firmware Package:
Save the firmware package to your local system:
In the web interface, to the right of Firmware Package file, click Browse, and select the firmware package you downloaded to your local system:
Once the file is selected, click Upload Firmware Package:
The firmware package is now loaded. Click Upgrade Now to begin the firmware upgrade:
Allow the upgrade to complete; this may take up to 10 minutes. A notification displays when the upgrade process is complete:
Click OK to close the notification. Allow approximately 10 minutes for services to update and restart. Refresh your browser to see the changes in the web interface.
Open a Support Tunnel from Local Control
Use the following steps to log in to the local interface and open a support tunnel for remote diagnostics and technical support services over TCP port 22 outbound:
- In a browser window, enter the Barracuda Backup appliance IP address.
- Log in using your Barracuda Cloud Control credentials.
- Go to the System > Device Information page, and in the Server Actions section, click Open Support Tunnel:
- The button changes to Close Support Tunnel, and a message displays indicating that the tunnel is open.
- Once troubleshooting is complete, click Close Support Tunnel.
For more information, refer to Technical Support and Required Outbound Connections for Barracuda Appliances.
Shut Down a Barracuda Backup Appliance
You can remotely reboot or shut down a Barracuda Backup appliance by logging in to its local web interface. Type the Barracuda Backup IP address in a web browser, log in using your Barracuda Networks account, and go to the System > Device Information page:
You can also perform a safe shutdown of a Barracuda Backup appliance by pressing the POWER button on the front of the device. This issues a shutdown command to all system and service processes before the device powers down.