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Knowledgebase
The Knowledgebase is a searchable database of technical questions and answers to troubleshoot a variety of issues. Compiled by the Barracuda Networks Technical Support team, this interactive tool is designed to be an easy way to solve technical issues.
Knowledgebase Articles (231)
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Can I enable a guest (read only) administrator's account for my Barracuda Networks product?
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How can I reset the admin password on any Barracuda Networks product?
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Will transferring snapshots between VM nodes cause MAC address conflicts?
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Why won't users show up on the Account View page when the session manager and DC Agents are have been configured with my Barracuda Web Filter?
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Why won't some or all of my Barracuda Networks product's Energize Updates download properly?
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Will my Barracuda Networks product automatically update for daylight savings time?
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Why won't my Barracuda Networks 8x0 or 9x0 models boot after losing power?
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Why is my Barracuda unit accepting connections on port 8000? May I change the administration port?
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Why is the automatic backup that I just configured not working on my Barracuda Networks product?
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Why is my Barracuda unit taking such a long time to download firmware updates?
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Why is the firmware storage on my Email Security Gateway displayed in red as nearly full?
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Why is the snapshot so large when performing a virtual snapshot?
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Why is my Email Security Gateway reporting fewer spam messages blocked since upgrading to a new firmware version?
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Why has the Barracuda Backup Agent database been moved to another storage volume?
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Why is my Barracuda Spam & Virus Firewall not passing mail to Microsoft Exchange 2007 distribution groups?
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Why is there a red status indicator next to one of the units in my Email Security Gateway or Barracuda Web Filter cluster?
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Why is a new firmware version available for download and then is not available a few days later on my Barracuda Networks product?
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Why isn't recipient verification working on my Email Security Gateway, even though I've configured my mail server to reject invalid mail?
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Why does my new VeriSign certificate show as Expired when I upload it to my Barracuda Networks product?
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Why do my Barracuda SSL VPN's mapped drives not mount with the new WebDAV implementation?
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Why can't I mark a specific message as Spam or Not Spam on my Email Security Gateway?
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Why do I see "C:\fakepath" placed in place of my actual path using the Upload functionality on my Barracuda Product?
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Why do I see a "System currently undergoing maintenance" message when I try to log into my Barracuda unit's Web user interface?
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Why do I get a blank screen when trying to activate my Barracuda Networks product?
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Why aren't notification emails being sent out on any Barracuda Networks product?
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Why do certain messages in the message log of my Email Security Gateway have spam scores of -1001.00?
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Why are my clustered Email Security Gateways behaving so slowly after upgrading to the 3.5 firmware?
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Why am I getting a Code: -9 error?
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Why are the Energize Updates and Firmware Update pages in my Barracuda Networks product's Web user interface so slow?
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Why am I unable to see my Cloud Backups from my Barracuda product?
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Why are sites I?ve whitelisted on my barracuda product appearing ?broken??
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Why am I getting a checksum error when trying to restore a configuration backup onto my Barracuda Networks product?
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Why are different pages in my Barracuda Networks' Web user interface taking a while (or failing) to load?
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Why am I receiving ?Your machine does not have access rights to login as the specified user? error message when attempting to access my Barracuda Product GUI?
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Why am I getting emails asking me to renew my Energize Updates from my Barracuda Networks product?
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Why are scheduled reports on my Barracuda Networks product being delayed?
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Why am I seemingly stuck at "Run Level 3" during boot-up on my Barracuda Networks product?
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What should I do when the System or CPU Fan shows 0 RPM or oscillates drastically on the status page of my Barracuda Networks product?
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When I try to upload an SSL/TLS certificate, why does my Barracuda Networks product reject it with an invalid certificate error?
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Where can I find documentation about rack mounting my Barracuda Networks product model 6x0 and higher?
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When should I reimage my Barracuda Networks product? How should I do it?
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What should I do if the following error is generated during a Barracuda Backup restore? ?Exclusive access could not be obtained because the database is in use.?
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What SSL certificate formats are compatible with my Barracuda Networks product?
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What should I do if my Barracuda Networks product cannot reach the Energize Updates server?
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What is the difference between the SSL VPN Web Interface and the Appliance Web Interface on my Barracuda SSL VPN?
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What is the recommended hardware configuration for deploying the Barracuda Spam & Virus Firewall Vx Virtual Appliances.
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What is the recommended hardware configuration for deploying the Barracuda SSL VPN Vx Virtual Appliance?
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What if there isn't a link light on the WAN/LAN/ethernet/network port of the Barracuda Web Filter or Barracuda Web Application Firewall?
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What is the RADIUS authentication module on my Barracuda SSL VPN and how can I configure it?
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What rule does a customer need to place on their firewall to have a PC connected via SITE TO SITE VPN and to enable the ability to use the MGMT VIP to connect my boxes?
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What should I do about my netfence E-appliance displaying the wrong temperature (or possible sticking fans)?
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What is emailreg.org and how does it affect my Email Security Gateway?
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What needs to be done to move a Barracuda Networks product from a 110V to a 220V environment?
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What filter should I use on my Email Security Gateway for a Zimbra LDAP server?
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What port should be used for LDAPS on my Email Security Gateway?
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What happens when the Energize Updates (EU) for my Barracuda Networks Virtual Appliance (Vx) expire?
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What are the Default Filesystem Settings for a Barracuda Virtual Appliance?
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What do these Energize Update error codes on my Barracuda Networks products mean?
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What are the latest features for Barracuda Control Center?
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What are the temperature and humidity requirements for my Barracuda Networks product?
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What are PTR records and why might I need them after installing my Email Security Gateway?
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What are the heat dissipation / BTU specifications for Barracuda Network Products?
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User is unable to retrieve an archived message because they do not have permission to view it
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Is my Barracuda Networks product vulnerable to DNS cache poisoning attacks?
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Is there a Barracuda email newsletter or any other method for receiving Barracuda product information and updates?
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How many watts does my Barracuda Networks product draw?
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How many minutes is the Barracuda Email Encryption Server GUI timeout?
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How to block jailbroken devices via Barracuda MDM ?
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How should I set up POP3 journaling on my Barracuda Message Archiver?
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How should I install a wildcard certificate onto my Barracuda Networks product?
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How should I request an SSL/TLS certificate from Microsoft Certificate Services for use with my Barracuda Networks product?
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How do I set up a cluster of Email Security Gateways or Web Filters?
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How do I update the firmware on my Barracuda Networks product?
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How does Barracuda Networks Manage Returned Device Drives?
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How do I set up secure administration using SSL/TLS on my Barracuda Networks product?
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How do I schedule automated FTP backups on my Barracuda Networks product?
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How do I use a custom NTP server with any Barracuda Networks product?
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How many entries will my Barracuda Networks product store in the logs?
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How do I set up SNMP monitoring on my Barracuda Networks product?
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How do you use search in the CPL Message Log?
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How do I use CudaConnect for screen sharing and instant messaging with Barracuda Technicians?
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How do I restore a previous configuration file on any Barracuda Networks product?
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How do I fix the time on any Barracuda Networks product?
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How do I increase the HDD Partition size in my Barracuda Virtual Appliance, when the option to do so does not appear?
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How do I map a drive with Network Connector on the Barracuda SSL VPN?
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How do I disable ESMTP Inspection on CISCO ASA through Cisco Web Interface?
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How do I limit administrator access on my Barracuda Networks product to a specific IP address or IP range?
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How do I get trained for rsupport/CLI access as a partner/reseller?
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How do I request a new feature for a Barracuda Networks Product?
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How do I configure Attributes and what do the options mean on my Barracuda SSL VPN?
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How do I configure inbound port forwarding on my Barracuda Link Balancer?
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How do I activate the Energize Updates subscription for my Barracuda Networks product?
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How do I configure SMB backups for my Barracuda Networks product?
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How do I cluster my Barracuda Spam & Virus Firewall Vx Virtual Appliance to my Barracuda Spam & Virus Firewall Appliance?
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How do I block NDR backscatter from Google Groups and Blogger with my Email Security Gateway?
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How can users login as admin to a Barracuda products webUI is returning "Your account has been locked because the number of consecutive log-in failures exceeded the maximum allowed"
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How do I apply a firmware update without rebooting my Barracuda Networks product?
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How do I as a customer report potential security vulnerability to Barracuda Networks?
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How can the customer know if their Barracuda Product will be affected by the leap second change on July 30th, 2015
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How can Support decrypt packet capture data without a private key?
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How can I safely upgrade Firmware or make changes to my Barracuda Virtual Appliance deployment?
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How can I save event logs to send to support?
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How can I use my MDaemon LDAP server with my Barracuda Networks Product?
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How can I upload an SSL certificate from RapidSSL to my Barracuda SSL VPN?
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How can I troubleshoot issues with Barracuda Vx product activation?
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How can I resolve the situation where my SSL VPN agent does not launch when I am using Internet Explorer 9 and have Java 1.5 installed?
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How can I subscribe to Outage Notification alerts for my Barracuda Networks services?
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How can I determine the MAC address of my Barracuda Networks product?
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How can I rebuild the RAID on a Barracuda Networks product from the Web user interface?
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How can I place my Barracuda Product into Recovery Console mode to enable support access, run hardware tests, or perform system recovery?
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How can I modify user account attributes and information on my Barracuda SSL VPN?
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How can I create inbound firewall rules for 1:1 NAT rules on my Barracuda Link Balancer?
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How can I prevent my source IP addresses from being translated to the link address when the firewall is disabled on the Barracuda Link Balancer?
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How can I get a list of all API variables on the Email Security Gateway, Web Filter, and Load Balancer?
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How can I generate a CSR using openssl?
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How can I import a virtual product, such as Spam, into Xenserver via CLI?
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How can I monitor the incoming live traffic on certain ports, hosts or IP addresses on my Barracuda Networks product?
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How can I deploy SSL Cert to IOS Devices for my organization?
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How can I assess the vulnerability of my Barracuda Email Security Gateway? What ports and protocols are used?
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How can I configure GroupWise to use email aliases with my Email Security Gateway?
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How can a WAN link be used as a purely private link (VPN connections) on my Barracuda Link Balancer?
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How can I change the IP address and other network information on my Barracuda Networks Project without using the web-based interface?
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How can I check the NIC card interface for connectivity issues for my Barracuda (products)Web Filter?
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How can I change the password for the admin account or the ssladmin super user account on my Barracuda SSL VPN?
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How can a customer perform an in-place upgrade of ArchiveOne Enterprise (Policy & Compliance) to v6.6?
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Does a Barracuda Virtual Appliance (Vx) download come with a checksum?
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Does Barracuda conduct its own R&D in addition to leveraging open source technologies?
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Does Barracuda Networks erase disk drives of returned systems?
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Do Barracuda Networks products support IE7 (Internet Explorer 7)?
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Does the Email Security Gateway's Outlook plug-in work with Microsoft Vista?
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BNSEC-04367 non-persistent XSS vulnerability in SSL VPN
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BNSEC-04929: Specific URL vulnerable to redirection : CVE-2014-4123
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BNSEC-04922: Authentication Bypass : CVE-2014-4121
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BNSEC-04402 insufficient authorization vulnerability in NG Firewall
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BNSEC-04928: Authenticated SQL Injection : CVE-2014-4122
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BNSEC-04517 insufficient authorization vulnerability in Spam Firewall
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BNSEC-04232 information disclosure, insufficient authorization vulnerability in Web Filter
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BNSEC-04395 unauthenticated, information disclosure vulnerability in NG Firewall
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Can I administer my Barracuda Load Balancer via the LAN port?
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Can a Barracuda Networks appliance firmware be deployed on virtual platforms like VMware?
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Can I export my Barracuda Networks product's logs to a text or a CSV file?
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BNSEC-04189 unauthenticated, remotely exploitable, information disclosure vulnerability in Barracuda Firewall
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Can I backup my Microsoft Exchange Server using the Barracuda Backup Service?
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BNSEC-02361 Authenticated, persistent XSS vulnerability in Web Filter
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BNSEC-02447 Unauthenticated, non-persistent XSS vulnerability in Load Balancer
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BNSEC-04048 Authenticated, persistent XSS vulnerability in the Barracuda Phone System
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BNSEC-02482 information disclosure, authentication bypass vulnerability in Load Balancer
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BNSEC-02697 persistent XSS vulnerability in SSL VPN
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BNSEC-02723 information disclosure vulnerability in Message Archiver
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BNSEC-02352 XSS-P, Auth vulnerability in the Barracuda Phone System
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BNSEC-02857 unauthenticated, account takeover vulnerability in SignNow
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BNSEC-03287 Authenticated, non-persistent XSS, remotely exploitable vulnerability in Spam Firewall
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BNSEC-03421 unauthenticated, remotely exploitable, information disclosure vulnerability in multiple products
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BNSEC-02398: Authenticated non-persistent XSS in Barracuda Firewall v6.1.2
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BNSEC-02681 non-persistent XSS vulnerability in Spam Firewall
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BNSEC-02528 information disclosure, insufficient authorization vulnerability in Web Filter
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BNSEC-03198 authenticated, security control bypass vulnerability in Spam Firewall
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BNSEC-04140 cross site request forgery (CSRF) vulnerability in Barracuda Firewall
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BNSEC-04087 unauthenticated, information disclosure vulnerability in the Barracuda Phone System
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BNSEC-02701 vulnerability in Barracuda Firewall
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BNSEC-04117 authenticated, remotely exploitable, privilege escalation, code injection vulnerability in SSL VPN
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BNSEC-03259 unauthenticated, information disclosure vulnerability in Spam Firewall
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BNSEC-01788 Unauthenticated, non-persistent XSS vulnerability in Spam Firewall
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BNSEC-02001: Remote unauthenticated command execution in multiple products
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BNSEC-02048: Remote authenticated command execution in multiple products
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BNSEC-01247 cross site request forgery (CSRF) vulnerability in SSL VPN
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BNSEC-01835: Authentication bypass, persistent XSS and information disclosure in Barracuda Web Filter v7.0.1
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BNSEC-01176 Authenticated, non-persistent XSS vulnerability in Spam Firewall
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BNSEC-02068 vulnerability in Barracuda Firewall
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BNSEC-01152: Authenticated non-persistent XSS in Barracuda Spam and Virus Firewall v5.1.3
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BNSEC-02301 HTTP header injection vulnerability in SSL VPN
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BNSEC-01662 vulnerability in the Barracuda Phone System
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BNSEC-01750 persistent XSS vulnerability in the Barracuda Phone System
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BNSEC-01542 Unauthenticated, non-persistent XSS vulnerability in SSL VPN
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BNSEC-01935 unauthenticated, information disclosure vulnerability in multiple products
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BNSEC-01530 non-persistent XSS vulnerability in Message Archiver
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BNSEC-02272: Authenticated, non-persistent XSS vulnerability in Spam Firewall
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BNSEC-01239 Authenticated, non-persistent XSS vulnerability in SSL VPN
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BNSEC-02292: Authenticated non-persistent XSS in Barracuda SignNow.com
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BNSEC-01816: Unauthenticated remote command execution in multiple products
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BNSEC-01839 information disclosure vulnerability in SSL VPN
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BNSEC-01205 brute force vulnerability in multiple products
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BNSEC-01526 non-persistent XSS vulnerability in Message Archiver
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BNSEC-01164: Non-persistent XSS in Barracuda SSLVPN v2.4
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BNSEC-02276 Authenticated, non-persistent XSS vulnerability in Spam Firewall
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BNSEC-01800 unauthenticated, url redirection vulnerability in Spam Firewall
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BNSEC-01399 MITM, Redir vulnerability in SSL VPN
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BNSEC-01538 Authenticated, non-persistent XSS vulnerability in Barracuda ADC
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BNSEC-01263 Authenticated, non-persistent XSS vulnerability in Load Balancer
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BNSEC-02067: Non-Persistent XSS in Barracuda Firewall v6.1.5
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BNSEC-01251 XSS-NP, Unauth vulnerability in multiple products
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BNSEC-01128 vulnerability in Message Archiver
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BNSEC-01144 XSS-NP, CSRF, Head Inj vulnerability in SSL VPN
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BNSEC-01760 non-persistent XSS vulnerability in Load Balancer
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BNSEC-01168 unauthenticated, remotely exploitable, HTTP header injection vulnerability in multiple products
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BNSEC-02297 HTTP header injection vulnerability in SSL VPN
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BNSEC-01172 vulnerability in multiple products
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BNSEC-01812: Unauthenticated persistent XSS in Barracuda Load Balancer v4.2.2
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BNSEC-01486 Cmd Exec vulnerability in multiple products
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BNSEC-02002 Unauthenticated, non-persistent XSS vulnerability in Load Balancer
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BNSEC-00279: Authenticated persistent XSS in Barracuda Web Filter v6.0.0
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BNSEC-00965 vulnerability in Message Archiver
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BNSEC-00909 HTTP header injection vulnerability in SSL VPN
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BNSEC-00933 non-persistent XSS vulnerability in Message Archiver
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BNSEC-01064 information disclosure, authentication bypass vulnerability in multiple products
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BNSEC-00735 authenticated, SQL injection vulnerability in the Barracuda Phone System
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BNSEC-00985 Authenticated, persistent XSS vulnerability in SSL VPN
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BNSEC-00220 XSS-NP, Auth vulnerability in multiple products
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BNSEC-01052 Authenticated, non-persistent XSS, remotely exploitable vulnerability in Spam Firewall
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BNSEC-00977 unauthenticated, insufficient authorization vulnerability in SSL VPN
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BNSEC-01088 unauthenticated, remotely exploitable, arbitrary command execution vulnerability in multiple products
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BNSEC-00509 clickjacking vulnerability in multiple products
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BNSEC-00913 XSS-NP vulnerability in Load Balancer
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BNSEC-00803 denial of service (DoS), cross site request forgery (CSRF) vulnerability in Barracuda Phone System
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BNSEC-00727 url redirection vulnerability in SSL VPN
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BNSEC-00228 Authenticated, non-persistent XSS vulnerability in multiple products
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BNSEC-00905 information disclosure, authentication bypass vulnerability in SSL VPN
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BNSEC-00246 XSS-NP, Auth vulnerability in multiple products
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BNSEC-00107: Information disclosure in multiple products
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BNSEC-00917 HTTP header injection vulnerability in multiple products
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BNSEC-00703 Authenticated, persistent XSS vulnerability in Message Archiver
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BNSEC-00322: Non-persistent XSS requiring authentication in Barracuda Web Application Firewall v7.6.4
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BNSEC-00034 Authenticated, non-persistent XSS vulnerability in multiple products
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BNSEC-00997 Authenticated, non-persistent XSS vulnerability in Web Application Firewall
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BNSEC-01020 Authenticated, non-persistent XSS vulnerability in Load Balancer
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BNSEC-00278: Unauthenticated non-persistent XSS in Barracuda SSL VPN v2.2.2
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BNSEC-00893 XSS-NP, Auth Bps vulnerability in multiple products
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BNSEC-00739 Unauthenticated, persistent XSS vulnerability in the Barracuda Phone System
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BNSEC-00244: Arbitrary command injection in Barracuda Load Balancer v4.2.2
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BNSEC-00399: Authenticated persistent XSS in multiple products
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Barracuda Mobile Device Manager (MDM)