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Barracuda Reference / FAQ

How do I use CudaConnect for screen sharing and instant messaging with Barracuda Technicians?

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00006715

All Barracuda products and services. 

CudaConnect is a web-based tool to assist Barracuda technicians in assisting you via ScreenConnect and CudaConnect Chat. The CudaConnect website is https://connect.barracuda.com ; the HTML title of the webpage is "CudaConnect Remote Support". 

1. The Barracuda technician working your Case will direct you to browse to https://connect.barracuda.com 

2. Your Barracuda technician will generate and supply you with an Invitation Code; type this into the field under Enter Invitation Code, then click the Join button. 

3. Your browser will then download a file called "Elsinore.ScreenConnect.Client.exe" which you need to run. 

Additional Information:
If the downloaded ScreenConnect client cannot connect to our CudaConnect server, please ensure that outbound port 8041 is open in your network's firewall. 

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