We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.

Barracuda Cloud Control

BCC Mobile App for iPad

  • Last updated on

This article refers to the Barracuda BCC Mobile app for iOS version 1.6.4 or greater, on an iPad running iOS 5.1.1 or greater. Download the latest BCC Mobile app from iTunes: https://itunes.apple.com/us/app/barracuda-networks/id546755713?mt=8

If you want to run this application on an iPhone or iPod touch, see Barracuda BCC Mobile Application for iPhone and iPod Touch.

Multi-factor authentication (MFA), also known as two-factor authentication, is a security feature that requires two forms of authentication to access Barracuda Cloud Control. Use the Barracuda iOS Mobile App to generate a secondary authentication token. See BCC Mobile App for iOS and Multi-Factor Authentication for details.

Download_on_the_App_Store_Badge_US-UK_135x40.png

Through the BCC Mobile App for iOS, view the status of your Barracuda Backup Servers and devices connected through Barracuda Appliance Control; contact Barracuda Networks Technical Support for assistance and, if necessary, open a support tunnel for your connected devices; and view and remotely control devices managed through Barracuda Mobile Device Manager.

You must have a free Barracuda Cloud Control account to access your devices and the Barracuda Mobile Device Manager service through the BCC Mobile App for iOS. To view a demo without logging into your Barracuda Cloud Control account, launch the BCC Mobile App for iOS, and tap View Demo Account.

Once you download and install the BCC Mobile App for iOS from the App Store, you can log in and manage your devices and access the Barracuda Mobile Device Manager service.

Available Actions

The following table describes the available actions in the BCC Mobile App for iOS:

ActionIconDescription
Barracuda launch iconBCC_app_icon.pngTap to launch the BCC Mobile App for iOS.
Email Address and Passwordlogin.pngEnter your Barracuda Cloud Control account login email address and the associated password to log into the BCC Mobile App for iOS.
Forgot Passwordforgot_password.pngTap to request a new password sent to your Barracuda Cloud Control account login email address; note that there is no notification if an invalid login email account is entered. Tap Cancel to return to the log in screen.
Log Inlogin_word.pngOnce you enter your login credentials, tap Log In to access device status by product.
Log Outlogout.pngOn the Settings page, tap Log Out to log out of the BCC Mobile App for iOS.
Remember me

rememberme.png

Swipe right to set to On to allow the BCC Mobile App for iOS to remember your login and password in a secure location. When set to On, you are no longer required to enter your user name and password at log in.

Swipe left to toggle this option Off. When sets to Off, you must enter your user name and password each time you log into the BCC Mobile App for iOS. Note that when the application is pushed to the background, you remain logged in unless it remains in the background for an extended amount of time (e.g., 60 minutes).

View Demo Accountdemo.pngTap to log into a demonstration account. Note that this account has a limited set of features.
Show/Hide PanelshowHideIOS.pngDisplays or hides the side panel where you can see Products and Groups.
Products/Groups

prod_group.png

Tap Products to view available services, connected devices, and Barracuda Backup Servers by product type, or tap Groups to view devices by your predefined Barracuda Cloud Control device groupings.
Supportsupport_icon.pngTap to view details on contacting Barracuda Networks Technical Support, or to open a tunnel for devices connected through Barracuda Cloud Control.
Arrowarrow_icon.pngTap to view more information for the selected item.
Refreshrefresh.pngTap to refresh the display. Note that the display automatically refreshes approximately every 60 seconds.
Settingssettings.pngTap to access the Settings page where you can log out of BCC Mobile App for iOS and access additional information including the 'About' statement, application version, and privacy and third party legal software licenses.
Filtersfilter.pngTap to access the Filters page where you can filter the devices by BNID number, device type, phone number, user name, enrollment date, device name, status, and last date the device was seen in Barracuda Mobile Device Manager.
Support Tunnel

support_tunnel.png

Located at the bottom of device details pages. Support Tunnel access for troubleshooting. Note that this feature is available only for devices connected through Barracuda Appliance Control, and is not available for Barracuda Backup.

Log In

  1. Launch the BCC Mobile App for iOS:
    login_screen.png
  2. Tap the Email field, and enter your Barracuda Cloud Control account email address. 
  3. Tap the Password field, and enter the associated password.
  4. You can optionally tap Remember Me to set the option to On if you want the device to remember your login details.
  5. Tap Login; your services, Barracuda Backup, and connected devices display in the Products view. 

Request New Password

  1. Launch the BCC Mobile App for iOS.
  2. Tap Forgot Password; the Request New Password page displays:
    new_password.png
  3. Tap in the Email Address field and enter your Barracuda Cloud Control account email address.
  4. Tap Submit. Instructions to reset your password are sent to your email address.

View Demo Account

If you want to "test drive" the BCC Mobile App for iOS, tap View Demo Account on the login screen to access a reduced set of features.

Access Devices and Services

Once you log into the BCC Mobile App for iOS, swipe right or tap the show/hide button showHideIOS.png to access Barracuda Mobile Device Manager, view Barracuda Backup, and view devices connected through Barracuda Appliance Control by product type.

View Products and Groups

Each service or device displays an icon indicating the status; note that each indicator has a unique shape to support users with color blindness:

  • status_Green.pngGreen circle – Status is ok
  • status_orange.pngOrange triangle – One or more warnings were encountered on the device
  • status_Red.pngRed square – One or more critical errors and/or warnings were encountered on the device

Device Details and Device Status

 Tap on a device to view detailed information, or tap the Barracuda Mobile Device Manager service to view device status.

You can view the iOS Mobile Application in both Portrait and Landscape modes on an iPad.

  • Portrait ModeEach time you select a service or device, by default the details display in a new slider pane; however, you can swipe right or tap the slide icon to view all services and devices in the left pane and the selected device details in the right pane.
  • Landscape Mode Each time you select a service or device, all connected services and devices display in the left pane and the selected service or device details display in the right pane.

If you defined groups for your connected devices in Barracuda Appliance Control, tap Groups to view the devices alphabetically by grouping.

If you are viewing Barracuda Backup or connected device details, you can tap on the serial number at the top of the view to copy and paste it into an email when contacting Barracuda Networks Technical Support.

Barracuda Backup and Connected Device Health Details

When you drill into Barracuda Backup or a connected device, the health details display.

  • Connected Device details:
    wsgHealth.png
  • Barracuda Backup details:
    backupHealth.png
Barracuda Mobile Device Manager Status and Profiles

Tap Barracuda Mobile Device Manager to view status for all devices:

  mdm_devices.png

Device Profiles

To view a device profile, tap on a device name:
  mdm_location.png

Filter Options

Use the following steps to filter which devices display:

  1. Tap the Filter (filter.png) icon
  2. In the Filter page, tap the Add Filter (add_filter.png) icon.
  3. Tap the new line with BNID.
  4. Select the filter criteria from the drop-down menu:
    filter02.png 
  5. Tap in the field to the right, and select the related search criteria:
    filter03.png
  6. Tap the Add Filter (add_filter.png) icon to add additional filter criteria.
  7. Tap Apply (apply.png) to display only those devices meeting the entered search criteria.

To delete a filter, click the Delete (deleteIcon2.png) icon. Click Delete to confirm.

deleteFilter.png

Available Actions

In the Device Status page, tap All to select all devices, or tap the Device Selection (device_selection.png) icon to select individual devices; the available actions display:

SelectedDeviceWhole.png

Depending on device status, you can take the following actions:

ActionDescriptionStatus/Available when ...
Send MessageSend a text message to the user.Device status is Active or Inactive.
Clear PasscodeClear the device passcode. When tapped, a passcode is no longer required when the user logs into device.Device status is Active or Inactive.
LockLock the device.Device status is Active or Inactive.
QueryRetrieve all device-specific data.Device status is Active or Inactive.
Check InPing the device to determine if it has network connectivity.Device status is Active or Inactive.
UnenrollUnenroll the device from Barracuda Mobile Device Manager.Device status is Active or Inactive.
WipeRemove all data form the device and return it to factory settings.Device status is Active or Inactive.
DeleteDelete the device from Barracuda Mobile Device Manager.Device status is Unenrolled.

Contact Support

If at any time you want to contact support, tap the Support (support_icon.png) icon to access the Support page; note that the Barracuda Technical Support Office contact information displays based on you iPad locale setting (Settings > General > International > Region Format):

  supportContact.png

Open Support Tunnel

For devices connected through Barracuda Appliance Control, you can open a support tunnel to allow Barracuda Network Technical Support to troubleshoot your device. Because Barracuda Networks has support centers around the world, the Barracuda Technical Support Office email address is automatically selected based on the iOS device locale setting.

  1. On the Products page, tap on the device in question.
  2. Tap Support Tunnel to open the Support page:
    ipad_support.png 
  3. The device details, including the serial number, display at the top of the page. Tap Open Tunnel
  4. Once the tunnel opens, tap Email Support (or tap Close Tunnel if you do not want to continue). 
  5. An email displays the selected device details and support tunnel information.
  6. Tap in the email to bring up the keyboard if you want to edit the details, and then tap Send at the top of the view to send the email to Barracuda Networks Technical Support.
Access Settings and Log Out
  1. Tap the Settings (settings.png) icon to access the Settings screen:
    settingsApp.png
  2. You can access the following information from this page:
    • Barracuda Cloud Control account email address
    • Access Multi-Factor Authentication setup options, if needed 
    • BCC Mobile App for iOS version
    • Access to Barracuda Cloud Control version and connection details
    • Privacy and third-party agreements
  3. To log out of BCC Mobile App for iOS, tap Log Out at the top of the Settings page.
    To access setting details, tap on an item to view the content.
  4. Tap Done to close the Settings page.

Error and Warning Messages

The following table lists error and warning messages and solutions:

ErrorDescriptionError MessageSolution
Account AuthorizationIf you log in with an account that does not have authorization to access devices through Barracuda Appliance Control or Barracuda Backup, an error message displays.

Server Error: The account is not authorized to view the status of the devices. Please verify your account settings and try again.

Tap OK to close the error message. Check your login credentials and try logging back into the BCC Mobile App for iOS.
Account SetupIf you log in with an account that is not subscribed to any service, an error message displays. 

Server Error: Setup for this account has not been completed. Please log into the Barracuda Cloud Control website to add devices or Backup Servers.

Tap OK to close the error message. Create a Barracuda Cloud Control or Barracuda Backup account, and then log into the BCC Mobile App for iOS.

Support Tunnel Authorization

If you access the BCC Mobile App for iOS via the 'Demo Account' and tap Support Tunnel, an error message displays.

This account is not authorized to open the support tunnel.

Log into the BCC Mobile App for iOS using your login credentials.
Support Tunnel ErrorIf you log in using your login credentials and an error is encountered when opening a support tunnel, an error message displays.

Server Error: Error in opening tunnel to device.

Tap OK to close the error message. Attempt to open the support tunnel once again. If the error is again encountered, contact Barracuda Networks Technical Support.
Group Set UpIf you have not yet created groups, or if your groups are empty, the Groups Fetch Status message displays.

Groups Fetch Status: There are no groups associated with this account or the groups have no devices. Please log into the Barracuda Cloud Control website to manage groups.

Tap OK to close the error message. Log into the Barracuda Cloud Control web interface and define device groupings.
No Products FoundIf there are no products associated with the login account, the Products Fetch Status message displays.

Products Fetch Status: There are no products associated with this account. Please log into the Barracuda Cloud Control website to add devices.

Tap OK to close the error message. Log into the Barracuda Cloud Control web interface and connect your devices through Barracuda Appliance Control.

 

 

Last updated on