How to Open a Support Case from Barracuda Cloud Control

Use the following steps to create a support case from within Barracuda Cloud Control:

1. Log into Barracuda Cloud Control, and then click Support in the upper right corner:
   
   
   
2. The Support page displays. Click the New case button or, in the right pane, click Create support case:
   
   OR
   
3. The New Case page displays. Click on the product or service for which to create a support case.
   
   

4. Enter the device information. For example, if you select Backup Service in Step 1, in Step 2, you select the model, enter your device serial number, enter the currently running firmware version, enter the device IP address, and enter your domain:
   

   Click Info Location to view an example of where to find your device model, serial number, firmware, and IP address in the web interface.

5. In the top right of the page, click Next:
   
   
   
6. In the Contact Info page, enter your contact information, select a callback time and timezone, and choose your region:
   
7. In the top right of the page, click Next:
   
   
   

8. Select your case reason and priority, and enter a description of the issue:
   

    

9. In the top right of the page, click Next:
   
   
   
10. Review your case details:
    
11. Click Submit.