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Barracuda Cloud Control

What Should I do when users add a new MDM Server on the enroll MDM server screen in Apple Configurator 2 and correct value is not being saved?

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00007742

What Should I do when users add a new MDM Server on the enroll MDM server screen in Apple Configurator 2 and correct value is not being saved?

Answer:

o fix the issue follow the steps below:

1. Open Apple Configurator 2
2. Click the Apple Configurator 2 button in the toolbar
3. Select the Preferences option
4. Click the Servers tab
5. Click the Edit button
6. In the Enrollment URL field paste the enrollment URL found under the Email Enrollment URL section of the Enrollment page in Barracuda MDM Portal
a. The enrollment URL should look like this https://mdm.barracudanetworks.com/enroll/ixFKLpknRZj7
b. Also be sure that the external IP address for the network the device will connect to is added to the IP Address For Enrollment table in Barracuda MDM Portal
7. Click the Save button

**Notes**
• When adding the MDM server there may be an “Unable to fetch anchor certificates from enrollment URL” warning given, just click the Next button




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