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Barracuda CloudGen Access
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Troubleshooting

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Troubleshooting is best performed from a desktop client. For help, please contact Barracuda Networks Technical Support.

Troubleshooting using the mobile app is currently in development.

Submitting Logs to Technical Support 

In some cases, Technical Support or Development needs to access device logs to debug an issue. In order to send log files to Technical Support, compress and share the contents in this folder:

macOS

go to: ~/Library/Group Containers/93TXDD8JU3.com.fyde.guardian.macos.sharedgroup/

Linux

go to: $HOME/.config/fyde

Windows

Windows Store:

go to: %AppData%\..\Local\Packages\FydeInc.Fyde_hqdfaw3smzszr\LocalState\Shared

Windows MSI:

go to: %APPDATA%\..\Local\Barracuda\CloudGen Access

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