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Barracuda CloudGen Access

Troubleshooting Individual Platforms

  • Last updated on

Bare Metal / Virtual Machine

  • Check Envoy Proxy logs.

    sudo journalctl -u envoy -f
  • Check CloudGen Access Proxy logs.

    sudo journalctl -u fydeproxy -f
  • Check firewall rules.

    sudo firewall-cmd --list-all-zones
    # or
    sudo iptables -L -xvn
  • Ensure Envoy Proxy is running.

    sudo ps axuww | grep envoy
  • Ensure Envoy Proxy is listening on the correct port.

    sudo ss -anp | grep envoy | grep LISTEN
    # or
    sudo netstat -anp | grep envoy | grep LISTEN

Cloudformation ASG

Instance logs are sent to CloudWatch by default. Check the log group named: /aws/ec2/FydeAccessProxy

  1. Select the failing instance from the log stream list.
  2. Filter for cloud-init:
  3. Search for script errors. Example:
  • 2020-09-19T22:36:07.894+01:00 Sep 19 21:36:05 ip-10-200-0-114 cloud-init: + curl -sL
  • 2020-09-19T22:36:07.894+01:00 Sep 19 21:36:06 ip-10-200-0-114 cloud-init: Invalid option: -r

Cloudformation ECS Fargate

  • Pod logs are sent to CloudWatch by default.
  • Check the log group named: fyde-access-proxy-ecs-fargate
  • Select the failing pod from the log stream list.
  • Check the last lines for the error cause.


  • Confirm that both envoy-proxy and fyde-orchestrator containers are running.

    sudo docker ps
  • Confirm that envoy-proxy container is mapping the correct port to the host.
  • In the example above, and for the public port 443, the output should contain the following:>443/tcp
  • Check Envoy Proxy logs.

     sudo docker logs envoy-proxy -f
  • Check CloudGen Access Proxy logs.

     sudo docker logs fyde-orchestrator -f
  • Check that docker network is not conflicting with a remote network.
    • Check the value for IPAM.Config.Subnet
    • For more information check compose-file

      sudo docker network inspect fyde


  • Correct the namespace if needed.
  • Check all deployed resources.

    kubectl get all \
    --namespace fyde-access-proxy
  • Check envoy logs.

    kubectl logs \
    -l app=envoy-proxy -f \
    --namespace fyde-access-proxy
  • Check proxy logs.

     kubectl logs \
    -l app=fyde-orchestrator -f \
    --namespace fyde-access-proxy
  • Check that envoy service is properly configured for your environment.

    kubectl describe service envoy-proxy \
    --namespace fyde-access-proxy