Loss of Internet Connection after Installing CloudGen Access
- Go to the Settings tab and turn off CloudGen Access by toggling the switch.
- Check your Internet connection once again.
Loss of Internet Connection after Uninstalling CloudGen Access
- Go to the iOS Settings > VPN tab.
- Check for the CloudGen Access profile.
- If the profile is still present, set status to Not Connected by toggling the switch.
Website Not Loading after Installing CloudGen Access
Certain websites might integrate advertising and tracking servers in ways that can break the site's functionality once blocked. For example, sponsored search results on Google will not redirect to the intended site because CloudGen Access blocks the ad tracker. You can resolve this issue by going to the History tab within the CloudGen Access app, swiping left the last entries, and tapping Allow.
Known Issues Related to macOS
Certain apps conflict directly with CloudGen Access and prevent the CloudGen Access app from working.
This software creates a tunnel with IP address 192.0.2.42, causing domain name resolution to fail for apps but succeed on some CLI commands (e.g., OpenSSH).
Symptoms: Domain name resolution of resources works only on select CLI applications.
Kaspersky Endpoint Security
This software blocks traffic from the tunnel and therefore precludes the tunnel from downloading the resource database.
Symptoms: The tunnel can resolve domain names but cannot download the resource database and therefore is unable to resolve resource domain names.
See Kaspersky Endpoint Security.
Barracuda VPN Client
No traffic enters the CloudGen Access tunnel, preventing internal resources from being resolved.