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Barracuda CloudGen Access

Windows Troubleshooting for the CloudGen Access Application

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Error: Could not start the application.

CouldNotStartApplication.png

Resolution

If you see the above image, the host machine does not have enough CPU or memory to run the application. Make sure you have at least 1GB memory and enough CPU cycles available.

Error:  Receive message  “The computer must be trusted for delegation and the current user account must be configured to allow delegation.” when running the CGA Agent.

Resolution
Workaround:

Set Enable computer and user accounts to be trusted for delegation via the Windows registry editor:

  1. Open the Registry Editor.
  2. Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb
  3. Set the value of the ProtectionPolicy registry entry to 1.

Note: If ProtectionPolicy doesn't exist, add DWORD (32bit) value, name it ProtectionPolicy and then change the value to 1.

Apps That Conflict With CloudGen Access, preventing the CloudGen Access App From Working Correctly

Sophos

This software blocks the application from installing or starting. If you encounter any issues, please check Sophos for blocked alerts and configure an exclusion.

 


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