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Barracuda CloudGen Firewall

This Firmware Version Is End-Of-Support

Documentation for this product is no longer updated. Please see https://campus.barracuda.com/doc/71862301/ for further information on our EoS policy.

How to Generate a System Report for Barracuda Networks Technical Support

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For troubleshooting your Barracuda NG Firewall, you can generate a custom report with selected information about your system. The system report is saved as a tar archive (*.tgz) that can be emailed to Barracuda Networks Technical Support.

In this article:

System Report Details

A system report file can contain information defined in the following parameters:

Confidential data, such as passwords and keys, are not included in the system report unless you include a PAR file. Passwords and keys are included in PAR files.

  • Configuration Data – System configuration information.
  • System Data – Basic information about the system.
  • Service Data – Information about introduced services and their configuration.
  • Version Information – The currently installed version of the system.
  • Log Files – All log files on the system.
  • Core Files – Core files generated by the system.
  • Remove Core Files – Remove core files generated by the system.
  • Statistic Files – All statistic files on the system.
  • Access Cache – A snapshot of the Access Cache‘s current state.
  • Operating System Data – Information about the OS configuration.
  • Events – All events on the system.
  • Configuration Archive (par) – The system PAR file.
  • Kernel Dump Files – Kernel dump files generated by the system.
  • Remove Kernel Dump Files – Remove kernel dump files generated by the system.

Generate a System Report

  1. Go to CONTROL > Box.
  2. In the left navigation pane, expand Operating System and click Generate System Report.
    sys_report.png
  3. In the System-Report window, select the data that you want to include in the report and click OK.
  4. In the Save As window, select where you want to save the system report tar archive (*.tgz) file. Progress window opens after you make your selections.

You can now email the system report file to Barracuda Networks Technical Support.

Last updated on