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Barracuda CloudGen Firewall

DHCP service is in status started but it does not work

  • Type: Knowledgebase
  • Date changed: 7 months ago
Solution #00005070 
This solution replies to:
- NG Firewall firmware versions 4.2.x, 5.0.x, 5.2.x
- netfence firmware versions 4.2.x


The "DHCP service" is configured correctly and the status of the service is green. Anyway, the "DHCP service" is not working and you are unable to log into the user interface.



Check whether you have introduced multiple "DHCP service" or a "DHCP service" and a "DHCP relay" on the same machine. On netfence systems, only one "DHCP service" per gateway is supported. The combination of a "DHCP service" and a "DHCP relay" on the same gateway is not possible.

Remove redundant "DHCP service" and/or "DHCP relays" from the respective Barracuda NG Firewall gateway. Configure a unique listen IP for the "DHCP service".



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