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Expired Subscriptions

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This article applies to all data sources in Cloud-to-Cloud Backup.

Barracuda Cloud-to-Cloud Backup requires an active subscription license agreement for updates, Technical Support, and to maintain access via Barracuda Backup Cloud (accessed through login.barracuda.com). 

Once your subscription expires, Barracuda Networks generally stores customer data for 30 days post termination to allow additional time for you to manually export your data or renew your subscription. After this 30-day retention period, Barracuda Networks retains the right to disable access to your Barracuda Cloud-to-Cloud Backup account and delete all customer data, including any cached or backup copies. Once completed, you will no longer be able to access the Barracuda Cloud-to-Cloud Backup interface, which is used to manage your backups, view reports, and recover or export data.

When your Entra ID Backup Premium subscription expires, you will have a 30-day grace period to either manually export your data or renew your subscription. During this time, the product will remain fully functional.

After the initial 30 days, you will enter a 30-day read-only period, during which you can still perform restores and exports; however, backups will be disabled.

Be aware that after this 60-day period following expiration, all data associated with your Entra ID Backup Premium subscription will be immediately removed from the product, and is subject to permanent deletion.

If you choose not to renew your Entra ID Backup Premium subscription and previously had an Entra ID Backup subscription, your account will automatically switch to the Entra ID Backup subscription, however this process is not seamless. To avoid any interruptions in your backups, you will need to reauthenticate your Entra ID connections. Go to the Products page and click Authenticate to reauthorize your connections.

To renew your subscription, contact Barracuda Networks before your subscription expires, along with your serial number.

Barracuda Networks does not offer a data export service for Barracuda Cloud-to-Cloud Backup. If you do not plan to renew your subscription and need to access your backup data, it is recommended that you plan accordingly and begin the process of exporting your data as needed prior to the end of the retention period. 

View the Barracuda Networks Legal Terms and Conditions for more information.