Enabling Deduplication in Autotask

To enable deduplication in Autotask, perform the following steps.

1. Navigate to Admin, Features & Settings, as shown below.
   
   
   The Features & Settings page is displayed.
   
   
2. Select Application-Wide (Shared) Features .
   The Application-Wide (Shared) Features are displayed.
   
   
3. Select User-Defined Fields .
   The User-Defined Fields are displayed.
   
   
4. Click the Tickets tab.
   The Tickets fields are displayed.
   
   
5. Click New.
   The new User-Defined Fields are displayed.
   
   
6. In the Name field, type token , ensure the Active check box is enabled, and then click Save & Close..