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Barracuda Intronis Backup
formerly ECHOplatform

Deleting Customer Accounts

  • Last updated on

To delete a customer account, perform the following steps.

  1. At the ECHOplatform ribbon, click Manage.
    The Management Dashboard is displayed.

    campus mgt dashboard.png
  2. Select the customer account you wish to delete, as shown above.
  3. Click the Delete button.
    The following pop-up is displayed.

    image2023-1-10 8:6:18.png
  4. Select the Cancel the account and delete all its data and information check box.
    The Yes button Is enabled.

    image2023-1-10 8:7:21.png
  5. Select the Yes button.
    The customer account is deleted.
    If the following pop-up is displayed then the account has associated product licenses assigned to it that need to deleted.

    image2023-1-12 6:35:10.png
  6. Select the this form link.
    The Product Change Request form is displayed.

    image2023-1-10 8:9:31.png
  7. Complete the form and click Submit.

    • This form is used for processing change requests for your existing Barracuda products or services.
    • For all other issues, please contact Partner Success at 978-328-1725.
    • Allow 3 - 5 business days to complete this request.
    • Cancellations must be requested for each product separately.
  8. After the serial numbers are deleted, at the Delete Account pop-up, click OK, as shown below.

    image2023-1-12 6:37:31.png