To delete a customer account, perform the following steps.
- At the ECHOplatform ribbon, click Manage.
The Management Dashboard is displayed. - Select the customer account you wish to delete, as shown above.
- Click the Delete button.
The following pop-up is displayed. - Select the Cancel the account and delete all its data and information check box.
The Yes button Is enabled. - Select the Yes button.
The customer account is deleted.
If the following pop-up is displayed then the account has associated product licenses assigned to it that need to deleted. - Select the this form link.
The Product Change Request form is displayed. Complete the form and click Submit.
- After the serial numbers are deleted, at the Delete Account pop-up, click OK, as shown below.