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Barracuda Intronis Backup
formerly ECHOplatform
Overview Documentation Materials

About ECHOplatform and ConnectWise Automate Integration

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This article includes the following topics:

  • ECHOplatform and ConnectWise Automate Integration

  • Component Requirements

  • Integration Process

Disclaimer: The ConnectWise Automate information in this document was current at time of publication and is provided for your convenience. However, Barracuda MSP takes no responsibility for changes, updates, or other actions outside of its control.

Refer to ConnectWise Automate documentation for more information.

ECHOplatform and ConnectWise Automate Integration

ConnectWise Automate is a remote monitoring and management (RMM) platform designed to provide MSPs with the ability to monitor and manage their customers’ IT systems.

The integration of the ECHOplatform with ConnectWise Automate allows MSPs to monitor backup and recovery statuses and notifications through the same interface used to manage other service offerings.

The Automate Integration automatically populates the accounts (clients) and subaccounts (computers) you have configured with Automate and ECHOplatform. There is no need to provide credentials at the account level until initiating an installation.

This integration streamlines daily workflows and tasks by doing the following:

  • Silently and remotely pushing the Intronis Backup agent to multiple machines with a single click.

  • Linking Intronis Backup and ConnectWise Automate to see installed IBU agents within Automate.

  • Allowing Backup Sets to be created for Files and Folders and Physical Imaging Standard.

This integration simplifies management by doing the following:

  • Enabling backup monitors that feed directly into Automate alerts.

  • Displaying computer status (agent connectivity, software version, last backup time, cloud storage, etc.) via Automate.

  • Providing a high-level overview of recent backups without bouncing back and forth between portals.

Component Requirements

The following components are required:

  • ConnectWise Automate v11 or v12 is installed (also compatible with CW Automate v10.5+) on the devices to be monitored

  • ECHOplatform partner and at least one active SMB account

You can install or uninstall multiple Intronis Backup agents at one time provided the following requirements are met.

  • Accounts need to already exist in both Automate and the ECHOplatform

  • Subaccounts need to exist in Automate, but they are automatically created in the ECHOplatform. Appropriate subaccount IDs are automatically created.

Integration Process

The following table provides an overview of the integration process.

Stage

Where

Task

1

At the Automate Control Center

View Internal/ External Monitors.

2

At the Clients page

Enter the credentials needed on the client/account where that computer resides. This is required only for remote deployment.

3

At the Computers Page

  • Install/uninstall the Intronis Backup Agent.

  • Assign Monitors.

  • Enable, Disable, and Set the Duration Exceeded Threshold for Monitors.

  • Create Files and Folders, and Physical Image Standard Backup sets.

  • Run On Demand Backup.

4

At the IBU Overview Dashboard

  • View a summary of the Intronis Backup environment

  • Display essential data points required for quick diagnostics and efficient management.

  • Set API Credentials Authentication.