To access the View Purchased Essentials Services page, perform the following steps.
At the ECHOplatform ribbon, select More Services, Essential Services.
The View Purchased Essentials Services page is displayed.
After purchasing Essentials Services, if you manage subpartners, then you need to either assign the service to a subpartner and/or activate the service to a subpartner’s account. See Assigning Essential Services to Subpartners.
|Gray||Indicates that the service is activated|
|Green||Indicates that the service is activating|
|Red||Indicates that the service failed activation.|
|Not Found||Indicates that no users are currently assigned to use the service.|
The right side of the page displays a usage summary of all SMBs for all the products you purchased.
Also displayed are your contract purchases, along with a summary of any overages for those products.
On this page, you can do the following:
- View number of users and contract overages.
- View and filter accounts.
- View information to modify or cancel services.
- Access the Usage Audit Listings page.
- Activate Essentials Services to an account.
- Assign Essentials Services to subpartners.
- Report issues or cancel services.
The following table lists the viewing options available on this page and provides instructions to display them.
Do the following…
Essentials Services activated to the specific account
and how many users for each product.
Click the expansion arrow beside the account name, as shown below.
The information is displayed.
Click the All Accounts drop-down arrow.
Click All, as shown below.
Primary Partner Accounts, or subpartner accounts,
Click the All Accounts drop-down arrow, and make your selection, as shown below.
All accounts with a service in the Activating state,
Click the green icon, as shown below.
All failed activation,
Click the red exclamation mark, as shown below.
Accounts by initial letters,
At the alphabet directory, click any highlighted letter, as shown below.
Usage Audit Listing page.
At the account, click the Edit icon .
How to modify or cancel Essentials Services,
Click the click here link on the message shown below.
The link displays the following product change form that you submit to Partner Support.