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Barracuda ECHOplatform

Creating Portal User Accounts for Employees

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Important!

The initial partner credentials you logged in with are a fail-safe account designed for security purposes only.

Upon first logging into ECHOplatform you must create an Admin account with which you log in moving forward.

Do not use the partner username for regular use.

To create portal user accounts for employees  perform the following steps.

Repeat the steps for each MSP user logging into ECHOplatform.

Do not use the default partner credentials used for the initial sign in.

  1. At the ECHOplatform ribbon, click Preferences, Manage Portal Time-Out/Users from the Preferences drop-down menu.

    image2021-2-26 8:27:17.png
  2. Click the Add User button.

    image2021-2-26 8:43:59.png
     
  3. Complete the fields.

    image2021-2-26 8:40:35.png
    1. Type a unique Username.
      If a username is already in use, the following notice is displayed.
      image2021-2-26 8:45:14.png
    2. Type a password.
      The following password requirements are displayed.
      password requirements
    3. Type the Name and Email address in the relevant fields.
      If you are using Barracuda Cloud Control, and you already have an account then the email address and password need to match the Barracuda login.
    4. Select a role from the Role drop-down list. The roles are:
      Admin
      • Access to all features of the ECHOplatform portal
      • Full privileges to Barracuda Cloud Control.
      • The user can Single-sign-On into Barracuda Cloud Control.
      • The user can activate Barracuda Backup Appliances
      • The user can provision and activate Barracuda Essential Services
      Tech
      • Access to the ECHOplatform portal management section and backup related reporting
      • Full privileges to Barracuda Cloud Control except for search ability in Archiver

      • The user can Single-Sign-On into Barracuda Cloud Control.
      • The user cannot activate Barracuda Backup Appliances
      • The user cannot provision and activate Barracuda Essential Services
      Tech (Cannot Delete)
      • Access to the ECHOplatform portal management section and backup related reporting, but cannot delete
      • Access to Barracuda Cloud Control
      • The user cannot activate Barracuda Backup Appliances
      • The user cannot provision and activate Barracuda Essential Service
      Finance
  • Access to the ECHOplatform portal billing section and billing related reporting.
  • No access to Barracuda Cloud Control
  • The user cannot activate Barracuda Backup Appliances
  • The user cannot provision and activate Barracuda Essential Service

    User Roles

4. When complete, click Next.
The Contact Details page is displayed with pre-filled fields.

New User fields completed

5. Click Submit.
The new user is displayed.

New user displayed

If an employee User Account was created in Barracuda Cloud Control prior to creating/synchronizing the account in ECHOplatform, after the account is synchronized, the user can access all Barracuda MSP customer accounts in Barracuda Cloud Control.

This happens irrelevant of whether they had access to all the accounts prior to the account being synchronized.

 

 

 

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