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Barracuda ECHOplatform

Enabling Duplicate Ticket Prevention and Auto Healing in ECHOplatform

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To enable Duplicate Ticket Prevention in ECHOplatform, perform the following steps.

Note: This procedure assumes you have already mapped tickets. If you have not mapped tickets, see Mapping Tickets.

  1. Navigate to the Map Tickets page. (See Mapping Tickets).
    The Map Tickets page is displayed.

    image2022-1-6 13:37:50.png
  2. Select the Duplicate Ticket Prevention check box.
  3. Optionally, select the Auto Healing check box.

Requirement You must enable Duplicate Ticket Prevention and select Backup Completed status (see Mapping Tickets) to enable this option.

      4. Click Save.
      5. The Duplicate Ticket Prevention and Auto Healing features are enabled.If you enabled Auto Healing, ensure that you have defined "Closed" status in the ConnectWise Setup Tables. (See Enabling Auto Healing in ConnectWise.)

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