Replacing a Failed System
Before you replace your Barracuda Email Security Gateway, use the tools provided on the ADVANCED > Troubleshooting page to try to resolve the problem, or call Barracuda Networks Technical Support.
Barracuda Instant Replacement Service
In the event that a Barracuda Email Security Gateway fails and you cannot resolve the issue, customers that have purchased the Instant Replacement service can call Barracuda Networks Technical Support and arrange for a new unit to be shipped out within 24 hours.
After receiving the new system, ship the old Barracuda Email Security Gateway back to Barracuda Networks at the address below with an RMA number marked clearly on the package.can provide details on the best way to return the unit.
3175 S. Winchester Blvd
Campbell, CA 95008
attn: RMA # <your RMA number>