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Why is my Email Security Gateway blocking all incoming emails for reason of Rate Control?

  • Type: Knowledgebase
  • Date changed: 9 months ago
Solution #00001411

Scope:
This solution applies to all Email Security Gateways, firmware versions 3.5.10.029 and above.

Answer:
There are two reasons that this may occur:
  1. It could be that there is a mail relay in front of the Email Security Gateway, and since all email is seen as originating from a single source, the Email Security Gateway's Rate Control feature is being triggered. If this is the case, you should exempt your mail relay from Rate Control and other IP-level checks.

    • In Firmware version 3.5.10.029:
      Specify it as a Trusted Forwarder on the Basic > IP Configuration page. You can also exempt IP addresses from Rate Control specifically on the Advanced > Rate Control page.

    • As of Firmware 4.1.2.007:
      Specify it as a Trusted Forwarder on the Basic > IP Configuration page. You can also exempt IP addresses from Rate Control specifically on the Block/Accept > Rate Control page.

  2. The Rate Control may be set to a low value. You can check this number on the Advanced > Rate Control page. If it is too low you should adjust the value accordingly; the recommended Maximum Connections Per Client / 30 Minutes value is 50.
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