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How do I log into my Barracuda Spam & Virus Firewall if the unit was locked due to an incorrect IP range used for the Administrator IP/Range?

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00001515

This solution applies to all Email Security Gateway, all firmware versions.

If the Barracuda has been mistakenly locked due to an incorrect IP range on the Basic > Administration page under the Administrator IP/Range heading, you will need to do the following to log back into web interface using the admin account:
  1. Plug a monitor and keyboard into the Barracuda directly.
  2. Reboot the Email Security Gateway. 
  3. Use the following credentials to login:

    Login: ca
    Password: admin
This will allow the next user to log into the Email Security Gateway's web interface, from any IP, using the web interface login of admin/admin. Once logged in this way, you can adjust the Administrator IP/Range on the Basic > Administration page to something that will allow administrator login. After logging in with admin/admin from any IP address once, the IP restrictions and password will be restored.

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