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In the message log of the Email Security Gateway I see messages that show "Allowed" or "Whitelist" but the Delivery Details state "Rejected". Why?

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00001571

Scope:
All Email Security Gateways.

Answer:
If your Email Security Gateway's Basic > Message Log page shows the Action of Allowed or Whitelist and Delivery Status of Rejected for a particular message, this means the destination mail server rejected the message after the Barracuda allowed it. Please check your mail server's SMTP logs for any error messages. The actual SMTP error code that the mail server returned should be present in the Delivery Detail field in the Message Log of your Email Security Gateway and may help you determine why your mail server blocked the message.

Link to This Page:
https://campus.barracuda.com/solution/50160000000GT4hAAG