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Why is my Message Log not showing any records on my Barracuda Spam & Virus Firewall?

  • Type: Knowledgebase
  • Date changed: 10 months ago
Solution #00001820

Applies to all Email Security Gateway on firmware version 3.3 and above.

One potential cause for this may be an incorrect system IP Address on the Basic > IP Configuration page. Make sure the IP address is in standard octet form. If the address is listed with preceding zeros for each octet it will cause the message log not to display.

Examples: (incorrect) (correct)

If the problem persists or if the IP address is correct please contact Barracuda Networks Technical Support.

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