We use cookies on our website to ensure we provide you with the best experience on our website. By using our website, you agree to the use of cookies for analytics and personalized content.This website uses cookies. More Information
It seems like your browser didn't download the required fonts. Please revise your security settings and try again.
Barracuda Email Security Gateway

Why can't I create new users on my Barracuda Spam Firewall?

  • Type: Knowledgebase
  • Date changed: 2 years ago
Solution #00003578

Scope:
All Barracuda Spam Firewall models 300 and above, all firmware versions.

Answer:
If you are unable to create new users on the Users > User Add/Update page, it could be because the Barracuda Spam Firewall is unable to send the initial welcome message to that user. This happens when an incorrect Outbound SMTP Host/Smart Host has been entered on the Basic > Administration page, or when that SMTP host is unavailable. Check that option on the Basic > Administration page, and if anything has been entered into the Outbound SMTP Host/Smart Host field, remove it - this will probably resolve the issue, as the Barracuda Spam Firewall can deliver quarantine welcome messages and notifications to users without an Outbound SMTP Host/Smart Host configuration.

Link to This Page:
https://campus.barracuda.com/solution/50160000000HLf1AAG