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Barracuda Email Security Gateway

Why am I seeing a blank screen after upgrading the firmware on my Barracuda Spam Firewall?

  • Type: Knowledgebase
  • Date changed: 3 years ago
Solution #00004050

Scope:
Barracuda Spam Firewalls upgrading from firmware release 3.5.12.010.

Answer:
If you are upgrading from firmware release 3.5.12.010 to a new firmware release, there is a known issue where a blank screen will appear upon upgrading your appliance.  During this time you will not lose any email and your Barracuda Spam Firewall will still upgrade to the latest firmware, however the blank screen will not refresh itself.

To resolve this issue:
  1. You must wait approximately 5 minutes before trying to access your Barracuda Spam Firewall web user interface. 
  2. After 5 minutes, retype the URL address of your Barracuda Spam Firewall.

If after 5 minutes your Barracuda Spam Firewall web user interface does not come back up, please contact Barracuda Technical Support for assistance.

 

Link to This Page:

http://www.barracuda.com/kb?id=50160000000He2e