Solution #00004107
Scope:
Email Security Gateway models 300 and above, all firmware versions.
Answer:
The preferences tab is only available if user features are enabled for that domain. To allow users access to their quarantine settings, Domains > Edit Domain > Enable User Features should be set to Yes.
Additional Notes:
The actual settings that a user can modify are controlled by Users > User Features. Newly created accounts will have the settings that are under the Default User Features. To change existing accounts, first navigate to Users > User Features. Under User Feature Overrides, enter the email account(s) that you wish to change, and then select the features you would like modified.
Link to This Page:
http://www.barracuda.com/kb?id=50160000000Hjvd