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Why is SNMP and show_queues.cgi not returning the correct results on the Email Security Gateway?

  • Type: Knowledgebase
  • Date changed: one year ago
Solution #00004273

Scope:
This solution applies to Email Security Gateways who are using show_queues.cgi and/or SNMP monitoring.

Answer:
Due to a recent security definition (2.0.1) release, customers who are using show_queues.cgi and/or SNMP to monitor their Inbound and Outbound queues, might experience an issue with these applications not returning back any results.

To resolve the issue where show_queues.cgi reports the queues as always being 0, customers should upgrade to Firmware Release 3.5.12.023.

To resolve the issue with SNMP queue size reporting not returning valid values, customers should upgrade to Firmware Release 3.5.12.023.

Link to This Page:
http://www.barracuda.com/kb?id=50160000000HoZL