This solution applies to all Barracuda Spam Firewall models 400 and above.
If you see that your email is being blocked and tagged with different scores than you have set on your Global Spam scoring in Basic > Spam Scoring, it is most likely because you have configured the Per-Domain score or Per-User score. The Per-Domain score can be found by going to Domains > Edit Domain. Here, you can see and configure the scores for this particular domain.
Users have the ability to change their own scores if you have a
Barracuda Spam Firewall model 600 and above. You can check user scores
by navigating to the Users tab and
locating the user’s settings you wish to view. Click Edit Account once you have located the specific user. Once viewing
the user’s account, click Preferences
to view the user’s spam scores. You can globally enable or disable Per-User
spam scoring in Users > User Features.
You can also check what score method was used to score a particular email. You can check the Barracuda Spam Status information in the Source View of an email:
X-Barracuda-Spam-Status: No, SCORE=0.73 using global scores of TAG_LEVEL=1.5 QUARANTINE_LEVEL=3.5 KILL_LEVEL=5.5 tests=RCVD_IN_PBL
Note that this example states using global scores.
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