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Why is my Email Security Gateway not using my Global Spam Score settings?

  • Type: Knowledgebase
  • Date changed: 3 years ago

Solution #00004423

This solution applies to all Email Security Gateway models 400 and above.

If you see that your email is being blocked and tagged with different scores than you have set on your Global Spam scoring in Basic > Spam Scoring, it is most likely because you have configured the Per-Domain score or Per-User score. The Per-Domain score can be found by going to Domains > Edit Domain. Here, you can see and configure the scores for this particular domain.

Users have the ability to change their own scores if you have a Email Security Gateway model 600 and above. You can check user scores by navigating to the Users tab and locating the user?s settings you wish to view. Click Edit Account once you have located the specific user. Once viewing the user?s account, click Preferences to view the user?s spam scores. You can globally enable or disable Per-User spam scoring in Users > User Features.

You can also check what score method was used to score a particular email. You can check the Barracuda Spam Status information in the Source View of an email:

X-Barracuda-Spam-Status: No, SCORE=0.73 using global scores of TAG_LEVEL=1.5 QUARANTINE_LEVEL=3.5 KILL_LEVEL=5.5 tests=RCVD_IN_PBL

Note that this example states using global scores.


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