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How do I establish a connection to Barracuda Networks support servers so Technical Support can access my Barracuda Product

  • Type: Knowledgebase
  • Date changed: 9 years ago

Solution #00004616

 

Scope:

Applies to all Barracuda Products except BBS and Yosemite

 

Answer:

You can establish a connection to Barracuda Networks support servers by doing the following:

  1. Navigate to Advanced > Troubleshooting.
  2. Click on Establish Connection to Barracuda Support Servers.

If the tunnel fails to connect, ensure that port 22 Outbound is open for this device on your corporate firewall and attempt to establish the connection again.

 

Link to this page:

https://campus.barracuda.com/solution/50160000000IAmsAAG