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How can I turn on a quarantine account for a single user on my Email Security Gateway?

  • Type: Knowledgebase
  • Date changed: 7 months ago
Solution #00005687

This solution applies to the Email Security Gateway, all firmware versions.


  1. Go to the Domains tab and select the ?Manage Domain? next to the domain in which the account will be added.
  2. Once the page refreshes, ensure that the domain in question is listed in the upper right hand corner of the page.
  3. Go to Basic > Quarantine and select ?Per-User? for the Quarantine Type and Save Changes.
  4. Once the page refreshes and you see the ?Configuration Updated? message.
  5. Navigate to Users > User Add/Update.
  6. Enter the FULL email address to be added to the system (i.e. user@domain.com) and select Save changes.
    • If you want the users to be created automatically on this domain, select "Enable New users quarantine" to Yes and save changes.
    • If you want the users to be sent an automatic welcome email, select "Email New User(s)" to Yes and save changes.
  7. Go to the Users > Account View to ensure the account has been added, it may take a few moments to appear as we verify that the email address is correct.
  8. Now on the same Account View tab, select Edit account next to Paul?s account. Then select Preferences > Spam Settings tab. Set "Use System Defaults" To "No" and save changes to have the users own spam scoring preferences enabled.
    • If the end user wants a quarantine inbox, Make sure the disable quarantine box is not checked and set the sliders to the appropriate level.
    • If the end user wants NO emails to be placed into their quarantine inbox, then disable the quarantine by selecting the Preferences > Quarantine Settings > Enable Quarantine option to 'No'. This will cause any potential quarantined items to be delivered with the subject line modified like the tagging behavior.
  9. Repeat this process for any additional accounts to wish to activate the quarantine system.
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