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Why are emails with attachments being blocked incorrectly with a reason of "Password Protected Archive" ?

  • Type: Knowledgebase
  • Date changed: one year ago

Solution #00006317


Scope:

This solution applies to Email Security Gateway firmware releases 5.0 through 5.1.2.005.


Answer:

Some customers on firmware release 5.0 have experienced occasional issues with the incorrect blocking of emails with the reason "Password Protected Archive." The root cause of the problem was a software defect triggered by recent spam attacks utilizing password protected archives.


The issue has resolved in firmware release 5.1.2.006. All affected customers should upgrade to this release using the Advanced --> Firmware Update screen. For more information, please feel free to contact Barracuda Networks Technical Support.


Link to this page:

https://campus.barracuda.com/solution/50160000000J0UwAAK