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Attention

As of March 1, 2022, the legacy Barracuda Essentials Security, Compliance, and Complete editions are no longer available for purchase. Only existing customers can renew or add users to these plans.

Following October 30, 2022, the documentation and trainings will no longer be updated and will contain outdated information.

For more information on the latest Email Protection plans, see Barracuda Email Protection.

To update your bookmarks, see the following for the latest documentation and trainings:

Note that MSP customers should continue to follow Barracuda Essentials for MSPs.

Self-Service Domain Moves

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Administrators can transfer one or more domains from one account to another without the need to contact Barracuda Networks Technical Support. For example, moving a domain previously managed by a reseller to your own account.

Note that the data moved include the domain, the domain settings, the per domain policies, and the domain users and their policies.

The account level policies (even those that display at the domain level) are not moved.

Move a Domain

Complete the following steps to move a domain:

  1. Log into https://login.barracudanetworks.com, and click Email Security in the left pane.
  2. Go to the Domains > Domains Manager page, and click Add Domain. In the Add Domain dialog, enter ONLY the Domain Name you want to move and the Mail Server. Then, click Add Domain:
    add-domain.png

    The Verify ownership and transfer page displays. You will see a message that the domain you are attempting to add already exists in our system and be prompted to verify ownership and transfer the domain:
    verify-domain.png

  3. Configure a CNAME record on the service hosting the new domain. 

    Refer to your DNS server's documentation for exact syntax of the CNAME record. Most major providers only require the sub-domain portion of the CNAME Token value rather than the entire string. For example, Hostname=Barracuda42852638685.

  4. Click Verify ownership and transfer. This process might take up to two minutes. Once the transfer is complete, click OK to return to the Domains page:

    success-transfer.png

  5. Once the transfer is complete, an email notification of the transfer is sent to the previous account owner:
    EmailNotification.png