The Message Log is a window into how the current spam, virus, and policy settings are filtering email coming through the Barracuda Email Security Service. Use the information in the log to help tune your inbound and outbound policy settings. Note that messages expire after 30 days. Initially the reading pane is hidden by default allowing you to quickly scan through messages.
Sort messages using the Advanced Search feature to quickly view email by allowed, deferred, quarantined, encrypted (outbound), or blocked messages by domain, sender, recipient, time range (last 2- 30 days), envelope to, envelope from, reason, action taken (see Message Actions), date or subject. The Message Log reflects all email traffic through the Barracuda Email Security Service at the global level. If you click on a verified domain on the Domains > Domain Manager page, a tab for the Message Log for that domain displays. Additionally, you can track end-user quarantine notifications in the Message Log.
Filter the Message Log
When viewing the global Message Log, you can choose to view only Inbound or only Outbound mail using the Message Log Filter. You can filter on All, Allowed, UI Delivered, Email Continuity, Not Allowed, Blocked, Deferred, or Quarantined messages. For details on each of these actions, see Message Actions.
The User Message Log is less comprehensive than the global, administrator's Message Log. For example, users cannot see outbound mail in their Message Log. For more information about viewing and filtering messages, click Help on the Message Log page at the global level or after logging into a User account.
Spam or Not Spam
Occasionally the Barracuda Email Security Service may incorrectly identify a piece of mail as Spam (false positive) or Not Spam relative to the policies you have set. You can tune the Advanced Spam Detection Scoring levels on the Inbound Settings > Anti-spam Antivirus page by selecting Custom and adjusting the score for each category based on what type of mail you consider to be spam.
Use the Spam and Not Spam options on the Message Log page (both at the global level and the user account level) to mark a message as such. Those messages are then sent to Barracuda Central for analysis.
Deliver Messages to Recipient
You can click Deliver for one or more selected messages in the Message Log if you decide the message is valid. If the message is successfully delivered, the Delivery Status changes to Delivered. If the mail cannot be delivered, this is reflected as a notice in your browser window and the Delivery Status does not change.
If delivered messages are not making it to the recipient's mailbox, it may be due to a filter on your mail server or a service on your network catching the mail as spam. Check your local trash/spam folder to locate the mail.
Click on a message in the table, and click Show Details in the message header to view additional information including IP address, recipients, action, reason, and delivery status. The administrator (or user, when viewing their own account) can then elect to View the entire message and take actions on the message.