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How to Re-Enable a Suspended or Disabled Account

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If your trial period expires before you purchase a subscription, or if you do not renew your subscription, a warning message displays at the top of the web interface indicating that your account has expired, and is either suspended or disabled. Additionally, an email notification is sent:

Dear Administrator,

Thank you for using the Barracuda Email Security Service. Your Barracuda Email Security Service trial will expire in 15 day(s) and your account will be suspended in 75 day(s).

In order to continue your service, please visit:

For questions, please visit or call 408-342-5300.

Thank you,

Barracuda Email Security Service Team

  • Suspended – If your account is suspended, the service continues to scan viruses only; configured policies are no longer applied, spam is not blocked, and spooling is disabled.
  • Disabled If  your account is disabled, all mail to your domains is rejected by the service.
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