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Outbound Quarantine

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If you make setting changes, allow a few minutes for the changes to take effect.

Configure policies on the Outbound Settings > Content Policies pages to quarantine outgoing messages that meet certain criteria. The administrator can view all quarantined outbound messages from senders within the organization and select to delete, reject, deliver, or export those messages from the Overview > Outbound Quarantine page.

Rejected Messages
When enabled by the administrator, the sender receives a non-delivery report (NDR) indicating that their message will not be sent to the recipient.

Configure Outbound Quarantine Notifications and NDRs for administrators and senders of quarantined mail on the Outbound Settings > Notifications page.

Admin Quarantine Notification

The domain administrator receives a quarantine summary report at a specified interval, listing outbound quarantined messages since the last report.

  1. On the Outbound Settings > Notifications page, in the Admin Quarantine Notification section, select the Notification Interval:
    • Never – When selected, no quarantine summary report is sent.
    • Immediately – A quarantine summary is sent to the enter Notification Address once you save changes.
    • Scheduled – When selected, the Schedule notification intervals section displays. Click and drag to select the day and time when you want the notification sent.
  2. Enter the email address to which the report is to be sent in the Notification Address field.
  3. Click Save Changes.

Sender Quarantine Notification

When a message ends up in the outbound quarantine, the sender receives an NDR email when Quarantine Sender Notification is enabled on the Outbound Settings > Notifications page. The email template is configurable.

  1. On the Outbound Settings > Notifications page, in the Sender Quarantine Notification section, select Yes to send a notification to the sender of a quarantined outbound message.
  2. Enter the Quarantine Notification Address.
  3. Enter the subject of the NDR in the Quarantine Notification Subject field.
  4. Configure the body of the NDR email using the Quarantine Notification Template.
  5. Click Save Changes.

Rejected Message Notification to Sender

 If the administrator rejects an email in the outbound quarantine, an NDR is sent to the email sender. The email template is configurable.

  1. On the Outbound Settings > Notifications page, enter the following details in the Notification to Sender of Rejected Message section:
    1. Reject Notification Address – Enter the NDR 'from' address that the sender receives.
    2. Reject Notification Subject – Enter the NDR subject that the sender receives.
    3. Reject Notification Template – Configure the body of the NDR.
  2. Click Save Changes.




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