The search query tips in this article apply to both Basic and Advanced search queries.
- Searches are performed across only the items to which you have access. Only messages that are owned by you, or those to which your account has been given access either as a Auditor or as an administrator, are searched on by your query.
- All searches are case insensitive. The string polish matches both "Polish sausage is not a hot dog" and "Please polish this".
- Partial, or substring, matches are not performed in text-based searches. If your search string is age, it matches only the 3-letter word "age", but not any words containing those three letters in sequence, such as "messages".
- Wildcards can be used to perform a substring search, but they cannot be used as the first character of a search string. Entering *son will be the same as entering son.
- Wildcards may not be used in multi-word phrases even when double-quoted.
- Order does not matter, unless the words are in quotes. Searching for meeting room (no quotes) matches "Meeting in Room 23", "Room 34 is available for your meeting", and "the meeting room is empty". However, entering "meeting room" (with quotes) matches only "the meeting room is empty".
- Certain common English words are ignored.
- Wildcard searches also respect Stop Words, so attaching wildcards to a Stop Word should be avoided since this is the same as if the word was not there at all. Entering to* does NOT match all words starting with the letters "to" such as "today" and "tomorrow", but is treated as if just * was entered, and therefore matches all words.
- New messages received on the Barracuda Cloud Archiving Service may not appear in search results for up to 30 minutes. While messages are archived and indexed as they are received, the searchable index is updated every 30 minutes for performance reasons. If an immediate search is needed across new messages, the administrator can go to the BASIC > Administration page, and click Reload in the System Reload/Shutdown section to update the searchable index with new content.
- Browser time zone is used unless the time zone is specified in a search query. For example, set the search criteria to All - Date - is equal to - 2013-01-21 15:41:50 -0500 where -500 is the time zone.
Stop Words are common words that are ignored in searches, and may be omitted. Recognized Stop Words are:
- a, an, and, are, as, at, be, but, by, for, if, in, into, is, it, no, not, of, on, or, such, that, the, their, then, there, these, they, this, to, was, will, with
Stop Words are also ignored in wildcard searches, so make sure that the wildcards are attached to letters that do not comprise a Stop Word in its entirety. For example:
- (the AND meeting) – Equivalent to entering meeting or "the meeting". Matches both "no meeting minutes" and "the meeting". Does not match "the meetings"
- be* – "be" is ignored, so this is treated as just *, which ends up matching all words